Refund & Return Policy
Last Updated: September 9, 2026
Thank you for shopping with GlovesGuard, operated by CRAMPBELL LLC. We want our return and refund terms to be clear before you place an order.
Contact Information
For questions regarding returns, refunds, damaged products, or exchanges, please contact us:
Company: CRAMPBELL LLC
Brand: GlovesGuard
Email: support@glovesguard.com
Phone: +1 (346) 359-9799
Business Address: 811 Green Meadows Drive, Harker Heights, TX 76548, United States
Policy Overview
- Return Period: 14 days from the date your order is delivered
- Return Shipping: Paid by the customer for standard returns
- Defective, Damaged, or Incorrect Items: Return shipping is covered by GlovesGuard
- Inspection Period: Up to 7 business days after receipt of the return
- Refund Processing: Within 10 business days after the return has been inspected and approved
- Refund Method: Original payment method
Order Cancellations
You may request to cancel an order within 2 hours of purchase by contacting support@glovesguard.com.
We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order has already shipped, you may request a return after delivery in accordance with this policy.
Return Eligibility
Returns must meet the following requirements:
- The return must be requested within 14 days after delivery.
- The product must be unused and in its original condition.
- All original tags, accessories, and packaging must be included.
- Proof of purchase or the GlovesGuard order number is required.
Products showing signs of use, misuse, alteration, or damage caused after delivery may not qualify for a refund.
Custom or personalized products and applicable hygiene-sensitive products cannot be returned unless they arrive defective, damaged, or incorrect.
How to Start a Return
To request a return:
- Email support@glovesguard.com with your order number and reason for the return.
- Include photographs if the item is damaged, defective, or incorrect.
- Wait for our customer service team to review your request and provide return authorization and return instructions.
- Package the product securely with its original packaging, tags, and accessories.
- Ship the approved return using a trackable shipping service.
Please do not send a return without first contacting our customer service team.
Return Shipping Costs
For standard returns, including change-of-mind returns or ordering the wrong size, the customer is responsible for return shipping costs.
If GlovesGuard shipped an incorrect product, or the product arrived damaged or defective, GlovesGuard will cover the applicable return shipping cost.
Refunds
Once your return arrives, we will inspect it within 7 business days.
If your return is approved, the refund will be issued to your original payment method within 10 business days after inspection.
After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
You will receive an email confirmation after the refund has been issued.
Exchanges
We provide exchanges for products that arrive incorrect or defective.
Please contact us within 14 days after delivery. For eligible incorrect or defective products, GlovesGuard will cover the applicable return shipping cost.
If you ordered an incorrect size or selected the wrong product, please follow our standard return procedure and place a new order for the desired item.
Damaged or Defective Products
If your order arrives damaged or defective, contact support@glovesguard.com within 48 hours of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the shipping packaging where applicable
- After reviewing the issue, we will provide appropriate instructions and, where eligible, offer a replacement or refund.
Incorrect Products
If you receive a product different from the product you ordered, contact us promptly. We will provide return instructions and cover the applicable return shipping cost.
Lost Packages
If your order has not arrived within the stated delivery timeframe, contact us at support@glovesguard.com
We will review the tracking information and, where necessary, initiate an investigation with the shipping carrier.
Return Address
Do not return products without authorization.
After your return request has been approved, our customer service team will provide the applicable return instructions and return address.
Contact Us
For questions regarding shipping or an existing order:
GlovesGuard — Operated by CRAMPBELL LLC
811 Green Meadows Drive
Harker Heights, TX 76548
United States
Email: support@glovesguard.com
Phone: +1 (346) 359-9799
Customer Support Hours:
Monday – Friday: 7:00 AM – 6:00 PM ET
Saturday – Sunday: 8:00 AM – 6:00 PM ET