Frequently Asked Questions (FAQs)

Last Updated: September 9, 2026

Welcome to the GlovesGuard Frequently Asked Questions page. Below you can find information about our business, products, shipping, payments, returns, refunds, and customer support.

Who operates GlovesGuard?

GlovesGuard is operated by CRAMPBELL LLC, a registered business in the United States.

Our registered business contact address is:

CRAMPBELL LLC
811 Green Meadows Drive
Harker Heights, TX 76548
United States

GlovesGuard provides boxing training equipment to customers across the United States.

Is your Texas address your shipping warehouse?

No. Our Texas address is our business contact location and should not be considered the dispatch location for customer orders.

Our products are fulfilled and dispatched from Sialkot, Pakistan.

Where do your products ship from?

Our products are fulfilled and dispatched from Sialkot, Pakistan and shipped to customers in the United States.

Customers should be aware that packages may therefore show Pakistan as their shipping origin.

Which countries do you ship to?

We currently ship orders within the United States.

How much does shipping cost?

We offer free standard shipping on orders within the United States.

If any additional charge applies to an order, it will be disclosed before the customer completes checkout.

How long does order processing take?

Orders are normally processed within 1–2 business days, Monday through Friday.

Processing time is separate from shipping transit time.

How long does delivery take?

After processing, estimated transit time to a U.S. delivery address is approximately 5–7 business days.

Our normal estimated total timeframe is therefore:

Processing: 1–2 business days
Transit: 5–7 business days
Estimated Total: approximately 6–9 business days

Delivery estimates are not guarantees and may be affected by customs processing, carrier delays, weather, holidays, or other circumstances outside our reasonable control.

Which shipping carriers do you use?

Depending on the order and destination, we may use established international shipping carriers such as FedEx or DHL.

The applicable carrier and tracking information will be provided after shipment where available.

Will I receive tracking information?

Yes. Once your order has been dispatched, tracking information will be sent to the email address associated with your order.

Please allow reasonable time for the carrier's tracking system to update.

Will my order go through customs?

Because our products are dispatched from Sialkot, Pakistan to the United States, shipments may be subject to applicable customs and import processing.

Any customer-payable charges, where applicable, should be disclosed during the purchasing process.

What products does GlovesGuard sell?

GlovesGuard specializes in boxing training equipment.

Individual product specifications, available options, sizing information, and other relevant details are displayed on the applicable product pages.

Are product images representative of the actual product?

We aim to provide clear and accurate product images and descriptions so customers can understand what they are purchasing.

Product appearance may vary slightly because of screen settings, lighting, manufacturing variations, or available product options.

Please review the individual product page carefully before placing your order.

What payment methods do you accept?

Our online store uses Shopify's e-commerce and payment infrastructure, including Shopify Payments where applicable.

The payment methods currently available for your order will be displayed during checkout.

Is payment information secure?

Our website uses HTTPS/SSL encryption to help protect information transmitted between your browser and our website.

Payments are processed through applicable third-party payment infrastructure. GlovesGuard does not independently store complete credit or debit card details on its website.

Can I cancel my order?

You may request cancellation within 2 hours of placing your order by contacting us at support@glovesguard.com

Cancellation cannot be guaranteed once an order has entered processing or has been dispatched.

If your order has already shipped, please follow our Return & Refund Policy after receiving it.

What is your return policy?

Eligible products may be returned within 14 days after delivery.

The return period begins from the delivery date, not the purchase date.

Returned products must meet the eligibility requirements stated in our Return & Refund Policy, including applicable condition and packaging requirements.

Who pays for return shipping?

For standard returns, including change-of-mind returns or ordering an incorrect size, the customer is responsible for return shipping costs.

If an eligible product arrives damaged, defective, or incorrect, GlovesGuard will cover the applicable return shipping cost.

Where do I send a return?

Please do not send a return without authorization.

Contact support@glovesguard.com first with your order number and reason for return. After your return is approved, our customer service team will provide the applicable return instructions and return address.

How long does a refund take?

Once an approved return is received, it may take up to 7 business days for inspection.

After approval, the refund will be issued to the original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time to make the funds available in your account.

What should I do if my product arrives damaged?

Contact support@glovesguard.com within 48 hours of delivery.

Please provide your order number, a description of the issue, and clear photographs of the product and shipping packaging.

Our team will review the issue and provide the appropriate next steps.

What happens if I receive the wrong product?

If GlovesGuard sends you a product different from the one you ordered, contact our customer service team.

For an eligible incorrect shipment, we will provide return instructions and cover the applicable return shipping cost.

What should I do if my package is delayed or lost?

If your package has not arrived within the estimated delivery timeframe or the tracking information indicates a delivery problem, contact us at support@glovesguard.com

We will review the tracking information and, where appropriate, initiate an investigation with the shipping carrier.

How can I contact GlovesGuard?

You can contact our customer service team using the following details:

GlovesGuard — Operated by CRAMPBELL LLC
811 Green Meadows Drive
Harker Heights, TX 76548
United States

Email: support@glovesguard.com
Phone: +1 (346) 359-9799
Customer Support Hours:
Monday – Friday: 7:00 AM – 6:00 PM ET
Saturday – Sunday: 8:00 AM – 6:00 PM ET

We aim to respond to customer inquiries within 48 hours during normal business days.